Rental FAQ’s

  • How old do I have to be to rent a unit from Emerald Beach Properties?

25+The owners of each property set the age requirements for individual units.  For most of our properties, the primary renter must be 25 years or older.  Anyone under 25 must have a responsible adult staying in the unit and available at all times during your stay. Failure to honor this requirement will result in eviction and no refund of unused days or deposit. Check the description of the unit you are interested in for specific age requirements.

  • Are any of your units pet friendly?

No-PetsEmerald Beach Properties does not currently offer pet friendly units. There are many local places in Panama City Beach that offer boarding options for your furry friends!

  • Is there free Wi-Fi provided in each unit?

WiFiAll of our units do provide free Wi-Fi, along with wired internet. The network name and password will be sent to you in your Check-in Instructions once the final booking payment is made. If there are any issues with the internet during your stay, please contact us during normal business hours. We will do everything in our power to resolve any issues, but due to the wide variety of devices using Wi-Fi these days, we are unable to guarantee service or offer tech support on your personal device. Please understand that on rare occasions, due to problems with internet providers that outages may occur that are beyond our control.

  • What is an Accidental Damage Waiver Fee?

Accidental-DamageAll reservations are required to pay an Accidental Damage Waiver Fee of $50.00. This Accidental Damage Waiver Fee covers accidental, reported damages to the unit during your stay. The Accidental Damage Waiver Fee covers accidental, reported damages up to $1200.00. Any repair or replacement costs that are in excess of $1200.00 will be charged to the credit card on file. Any end of stay cleaning over and above normal will be billed automatically to your credit card on file.  In order for damages to be covered by the Accidental Damaged Waiver Fee, they must be reported to the Property Manager within 12 hours of the damage occurrence.

  • When is final payment for my vacation due? 

30 days prior to arrival.  We accept payments by phone if you are running late on sending in a payment.

 

  • How do I book a unit through Emerald Beach Properties?

ReservationThe first step in booking a unit with Emerald Beach Properties is to request a quote for the unit and dates that you would like to stay. Once pricing is agreed upon, a Rental Agreement will be sent to you. To reserve the unit, the Rental Agreement and down payment must be received. The Rental Agreement will include booking instructions and different options for payment.

  • Does our rental include beach chairs?

Beach-ChairsDue to the inability to guarantee beach chair availability during certain times of year, Emerald Beach Properties does not offer beach chairs with our units. Beach chairs can be purchased from the local representative stationed near the chairs.

  • What is the cancellation policy?

CancellationCancelations may be made up to 30 days prior to your arrival date. A $35.00 cancelation fee will be deducted from your down payment for cancelations made at least 30 days prior to your arrival. The remainder of the down payment will be returned to you, by check, within 14 business days. A cancelation made 30-15 days prior to your arrival date will result in the forfeiture of $250.00 of your down payment. Cancelations made 14-0 days prior to your arrival will result in the forfeiture of all monies paid. Cancellations or early departures due to inclement weather do not warrant a refund, with the exception of a mandatory evacuation.

  • How do we check in?

Check-InYour complete check-in instructions will be emailed to you once full payment has been made. We try to make check-in as easy and painless as possible! We want you to enjoy every second of your vacation! In most cases, you will be issued a door code and will go straight to your unit upon arrival. During the summer months we do not allow early check in or late checks out.

Remember, check-in is at 4:00 pm., if you need an earlier check-in, please coordinate that with the Property Manager before your arrival. It is almost impossible for us to change the housekeeping schedule on the day of arrival to accommodate a last minute early check-in. Note that early check-ins and late check outs may incur additional charges and may not be available for all dates.

  • How do we check out?

Check-OutPlease place all of your garbage in the trash disposal chute that is located on the same floor as your unit. Load the dishwasher and turn it on before you go. Remove sheets from Sleeper Sofa, if it has been used. Set thermostat on 73 degrees for a/c, and 68 degrees for heat. Leave the living room TV, DVD & VCR, remotes on the cocktail table and leave the bedroom remotes on the dresser. Make sure the sliding glass doors and windows are closed and secured and close the drapes.  It’s that easy! Completely hassle-free check-out!

Leaving the condo in excessively messy or dirty conditions could result in a Housekeeping up-charge to you.

  • What about security?

SecurityEmerald Beach Properties uses an advanced lock system that provides each guest a unique code that is set to be active only during their stay.  This system also allows control of access to your unit by housekeeping and maintenance personnel.  The locks can be audited to determine if housekeeping, maintenance, pest control, etc. entered your unit at any given time.

Most of our properties have on-site security systems in place.  These systems use video surveillance in common areas.  All properties have full time security personnel on staff and most have access controlled gates or parking lot patrols.

It is the guest’s responsibility to keep door codes private and to keep doors and windows properly secured during their stay.

Emerald Beach Properties is not liable for loss, damage to, or theft of property left inside the condo.  Please be sure to secure your valuables.

  • Who do I call for Maintenance problems?

MaintenanceMaintenance Supervisor: Contact Maintenance
Emerald Beach Properties Main Office: (850)234-0997 or Contact Us.
If a maintenance issue arises during your stay, please contact the Maintenance Department directly during normal business hours. Normal business hours are Monday through Friday 8:00am – 5:00pm. If there is no answer, please leave a message.

If we must enter your unit for maintenance during your stay, we will make every effort to contact you in advance to arrange for a convenient time.  However, Emerald Beach Properties reserves the right to enter the premises as needed to handle maintenance issues and to inspect the property.

Maintenance requests are handled by the level of urgency, and then by the order that they were received. During certain times of the year, maintenance may not be able to be dispatched to your unit immediately. Rest assured, we will handle your requests as soon as possible. 

After-Hours Emergencies

If a maintenance issue occurs after hours, please contact the Maintenance Department directly. Please leave a message if there is no answer. We have staff on call after-hours to handle emergency maintenance issues only.

Maintenance emergency situations are: leaks, non-working toilet (if it is the only one in the unit), air conditioning (if it is above 80 degrees outside), as well as other serious issues. Wi-Fi issues, cable TV issues, etc. are not considered emergencies and can’t be handled after-hours due to the unavailability of customer service from Comcast, WOW, etc. during these times.

**For medical, fire, smoke, and any other serious emergencies, please immediately call 9-1-1.

  • Who do I call for Housekeeping issues?

Mop-and-BucketEmerald Beach Properties Main Office (850)234-0997
Please call if your condo has not been cleaned by 4:00 p.m., or you find any issues with the cleanliness of your unit upon check in. Please report all housekeeping issues within 12 hours of arrival so that we can send someone to take care of them right away.  Housekeeping is on-call 24 hours a day! Emerald Beach Properties strives for the cleanest units in Panama City Beach, we want to make sure that you receive the highest level of housekeeping service!